Standard
Observability and Telemetry Standard
This standard defines minimum observability and telemetry requirements for services operated by the organization. It complements the security logging and monitoring standard (which focuses on security-relevant events) and the AI evaluation procedure (which focuses on model behaviour) by covering operational health, performance, reliability, and customer-experience signals.
- Type
- Standard
- Version
- 0.0.8
- Date
- 2026-10-27
- Owner
- Chief Information Officer
- Approving authority
- Governance Library Maintainer
- Classification
- Public
- Confidentiality
- Public
- Category
- IT Operations
- Review frequency
- Annual and upon material change to platform stack, telemetry tooling, or service architecture
- Licence
- CC BY-SA 4.0
Read the full text on GitHub (opens in a new tab)
Outline
- 1. Purpose
- 2. Scope
- 3. Principles
- 4. Service-level signals
- 5. Metrics
- 6. Logs
- 7. Distributed tracing
- 8. Error and exception telemetry
- 9. Events
- 10. Synthetic monitoring and real-user monitoring
- 11. Dashboards and alerting
- 12. Privacy and data classification
- 13. Cost governance
- 14. AI and ML telemetry
- 15. Tooling and platform
- 16. Testing
- 17. Operating expectations
- 18. Framework alignment
- 19. Limitations
Frameworks it maps to
Related documents
- IT Service Management Frameworkoperations
- Service Level Management Standardoperations
- IT Operations Key Performance Indicators Registeroperations
- Security Monitoring and Alert Management Procedureoperations
- Logging and Monitoring Standardsecurity
- AI Evaluation Procedureai
- DevOps Security Requirementsdev-security
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