Standard
Site Reliability Engineering Standard
This standard defines the site reliability engineering (SRE) practice for services operated by the organization. It expresses outcomes and operating principles for reliability, not vendor-specific tooling. The standard complements the service-level management standard (which formalizes the contract with the customer) and the observability and telemetry standard (which provides the measurement substrate).
- Type
- Standard
- Version
- 1.0.6
- Date
- 2026-10-27
- Owner
- Chief Information Officer
- Approving authority
- Governance Library Maintainer
- Classification
- Public
- Confidentiality
- Public
- Category
- IT Operations
- Review frequency
- Annual and upon material change to reliability practice, platform, or service architecture
- Licence
- CC BY-SA 4.0
Read the full text on GitHub (opens in a new tab)
Outline
- 1. Purpose
- 2. Scope
- 3. Principles
- 4. Service-level objectives and indicators
- 5. Error budget policy
- 6. Reliability practices
- 7. Change-related risk
- 8. Incident management
- 9. On-call
- 10. Toil management
- 11. Runbooks and operational documentation
- 12. Reliability engineering practices for AI services
- 13. Tooling and platform
- 14. Governance
- 15. Operating expectations
- 16. Framework alignment
- 17. Limitations
Frameworks it maps to
- Google SRE Book and SRE Workbook
- ITIL 4
- ISO/IEC 20000-1:2018
- ISO/IEC 27001:2022
- ISO 22301:2019
- DORA
- NIST CSF 2.0
- The Phoenix Project / The Unicorn Project
Related documents
- IT Service Management Frameworkoperations
- Service Level Management Standardoperations
- Observability and Telemetry Standardoperations
- Change Management and Configuration Control Procedureoperations
- Business Continuity and Disaster Recovery Policyresilience
- Security Incident Response Proceduresecurity
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