SOP
Security Ticket Reporting Scheme
This SOP defines the standard naming and reporting scheme for security incident tickets. A consistent naming convention allows the SOC and management to rapidly identify the vendor, ITSM ticket, and incident type without opening the full ticket record, improving communication speed during incident response.
- Type
- SOP
- Version
- 1.1.5
- Date
- 2026-10-12
- Owner
- Chief Information Security Officer
- Approving authority
- Chief Information Security Officer
- Classification
- Public
- Confidentiality
- Public
- Category
- Information Security
- Review frequency
- Annual or upon significant change to vendor or tooling landscape
- Licence
- CC BY-SA 4.0
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Outline
- Purpose
- Ticket naming convention
- Vendor tag assignment
- Naming format components
- Usage rules
- Ticket creation requirements
- Framework alignment
Frameworks it maps to
Related documents
- Incident Escalation Matrixsecurity
- Security Incident Response Proceduresecurity
- Security Incident Reporting and Escalation Procedureresilience
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