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SOPs
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- Incident Escalation MatrixSecurityThis SOP defines the incident escalation matrix for security incidents. It specifies severity levels, notification paths, timelines, and responsible parties to ensure that every incident is escalated to the right people at the right time. It is a companion document to the Security Incident Response Procedure and the Security Incident Reporting and Escalation Procedure. Those documents govern the full IR lifecycle; this SOP provides a quick-reference escalation guide for the SOC and IR team. Where this SOP and the Security Incident Response Procedure (security/procedure-security-incident-response.md) differ on the severity of an incident, the procedure governs.
- Security Ticket Reporting SchemeSecurityThis SOP defines the standard naming and reporting scheme for security incident tickets. A consistent naming convention allows the SOC and management to rapidly identify the vendor, ITSM ticket, and incident type without opening the full ticket record, improving communication speed during incident response.
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